TERMS AND CONDITIONS

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the services provided by Wire To You (South Africa) (Pty) Ltd, trading as Giant Digital Services (“we,” “our,” “us,” “giantdigitalservices.com”). By registering, accessing, or using our services, you (“Member,” “Client,” or “User”) agree to be bound by these Terms.

We reserve the right to update or amend these Terms at any time, and such changes will be effective immediately upon publication on our website. It is your responsibility to review the Terms regularly.

2. Membership & Advertising Code

  • Members agree to use the HTML code provided by Giant Digital Services to display banner ads on their websites. This code must not be altered without written consent.
  • Banners displayed may promote Giant Digital Services, sponsors, or other members. Members may filter ads to exclude certain categories (e.g., adult content).
  • We reserve the right to refuse or remove advertisements deemed inappropriate, including but not limited to content that is illegal, discriminatory, racist, or offensive.
  • Membership may be terminated if a site promotes spamming, illegal activities, or violates community standards.

3. Placement & Traffic Rules

  • Banners must be displayed in a visible location on the member’s site.
  • Members may not artificially inflate traffic counts using bots, scripts, auto-refresh mechanisms, or any similar tools.
  • Banners may not be placed in unsolicited channels such as spam emails, chatrooms, or guestbooks without prior approval.
  • Any violation may result in immediate termination of membership and forfeiture of payments pending investigation.

4. Service Description

Giant Digital Services operates in the digital marketing industry, providing:

  • Digital media buying and inventory
  • SEO services
  • Copywriting and creative services
  • Advertising technologies and code scripts
  • Analytics, reporting, and optimization tools

5. Delivery of Services

  • Services are delivered electronically via our online portal, email, or other digital means.
  • Delivery occurs immediately upon transaction or within 30 days of confirmed payment.
  • Task reports and campaign confirmations serve as proof of service delivery.

6. Refunds & Returns

  • Services are subject to availability. If a service cannot be provided, a full refund will be issued within 30 days.
  • Client-initiated cancellations may be subject to a 5% administration fee.
  • Once a campaign is live, payments are non-refundable, except as required under our Refunds & Service Level Guarantee Policy.

7. Payment & Security

  • Payments may be made via Visa, MasterCard, American Express, Diners Club, or EFT.
  • Card transactions are processed through DPO PayGate (Pty) Ltd, using SSL encryption. No card details are stored on our servers.
  • Customer details are stored separately from payment information.
  • All payments are processed in South African Rand (ZAR).

8. Privacy & Data Protection

  • We comply with South African law, including the Promotion of Access to Information Act (PAIA), regarding personal information.
  • Personal data will not be sold or shared, except where required to deliver services through trusted partners.
  • Please refer to our Privacy Policy for full details.

9. Liability & Disclaimers

  • Services are provided “as is.” While we maintain high quality standards, we make no guarantees regarding specific campaign results or performance.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • Members use Giant Digital Services at their own risk.

10. Dispute Resolution

  • Any disputes regarding service delivery, payments, or credits must be raised in writing with supporting documentation.
  • We will investigate and attempt to resolve inconsistencies in good faith.

11. Export Restrictions

Our services are available to both local and international clients, subject to applicable trade and advertising restrictions.

12. Legal Jurisdiction

  • These Terms are governed by the laws of the Republic of South Africa.
  • The domicilium citandi et executandi (legal address for notices) is:
    Chapmans View North, Cecil Street, Hout Bay, Western Cape, 7806, South Africa

13. Intellectual Property

All rights to the Giant Digital Services name, logo, website, databases, software, and reports remain the property of Wire To You (South Africa) (Pty) Ltd. No part may be reproduced, copied, or distributed without written permission.

14. Company Information & Contact

Company Name: Wire To You (South Africa) (Pty) Ltd T/A Giant Digital Services
Registration No.: K201648858
Director: Schalk Stapelberg
Physical Address: Chapmans View North, Cecil Street, Hout Bay, Western Cape, 7806
Email: [email protected]
Tel: +27 (0) 83 294 7543